How Our Delivery Works
Teak garden furniture is large and heavy, so we want delivery to be simple and stress-free. Here's what happens from the moment you order to the day your furniture arrives.
Delivered to your door
Every order is delivered to your door. We are a delivery-only business, so we don't offer collection. All orders are dispatched from Copthorne, West Sussex, so there's no waiting for items to be made or shipped from abroad.
How long does delivery take?
- Local (within about 40 miles of Copthorne): We deliver it ourselves within 3–5 working days of your order. We'll message you to agree a day that suits you.
- Rest of England & Wales: Within 3–5 working days, delivered Monday to Friday. We'll message you with the delivery details once it's on its way.
- Parasols and small items: Usually 2 working days after dispatch by tracked courier.
Where do you deliver?
Delivered to your door, kerbside. Not available to Scotland, Northern Ireland or the islands.
What happens after you order
- Order confirmation. You'll get an email confirming your order straight away.
- Dispatch. We'll email you when your order has left our depot.
- Booking your delivery. We'll message you to arrange delivery, so please make sure your phone number and email are correct at checkout.
- Delivery day. Your furniture is brought to your door.
How much does delivery cost?
Delivery is calculated at checkout from your postcode and what you order. Within about 40 miles of Copthorne it's free on orders of £595 or more and £39 under that (central London £40 extra). Elsewhere in England and Wales it's £89 for benches, tables and smaller sets, £159 for 8 to 10 seat dining sets, £59 for a parasol on its own, and £9.95 for small items under £99. See our shipping policy for full details. For bulk orders, call us for a quote.
Will it need assembling?
It depends on the item:
- The Lutyens bench arrives fully assembled, so it's ready to use.
- The Wentworth 4 seater set and our folding coffee table fold, so they simply open out.
- For other items, check the product page or ask us before ordering. We're happy to explain exactly what arrives and how.
Getting ready for your delivery
Teak furniture is solid and heavy, so a little planning helps:
- Check access. Measure gates, side passages and doorways against the product dimensions, which are listed on every product page.
- Tell us about access issues. If you have steps, a narrow lane, restricted parking or no vehicle access close to the house, let us know when you order.
- Have help on hand. Larger sets are heavy, so it helps to have someone to help you move items into the garden.
- Be available. Someone will need to be in to receive the delivery on the agreed day.
Checking your furniture
When your furniture arrives, please check it before signing. If anything is missing or damaged, note it on the delivery paperwork if possible, take photos and contact us as soon as you can on 07585 007242 or info@jwsleisure.co.uk.
Delivery FAQs
Can I collect my order instead? No. We're delivery only, which keeps things simple and means your furniture comes straight to you.
Can I choose a delivery day? We'll message you to agree a day. If you need delivery by a particular date, mention it when you order and we'll do our best.
What if I'm not in? Please let us know as early as possible so the delivery can be rearranged.
Do you deliver cushions and accessories separately? Cushions included with a set come with that set. Add a bench cushion or 3m parasol to the same order and we'll send everything together where we can.
Bulk and trade orders
We supply hotels, restaurants and pubs as well as homes. For larger orders, use our bulk enquiries page and we'll quote for delivery as part of your order.
Questions?
If you're unsure whether something will fit, or want to check delivery to your area, just ask. Call or WhatsApp 07585 007242, or email info@jwsleisure.co.uk. Browse our dining sets, benches, coffee tables and accessories.
JWS Leisure, 16a The Office, Ross-On-Wye, HR9 7BD. More detail is in our Shipping Policy.