Shipping policy
Shipping Policy
We are delivery only and don't offer collection. All orders are dispatched from Copthorne, West Sussex.
Where we deliver
Delivered to your door, kerbside. Not available to Scotland, Northern Ireland or the islands.
Delivery times and how we deliver
Furniture, England & Wales: Within 3–5 working days, delivered Monday to Friday. We'll message you with the delivery details once it's on its way. Furniture is delivered by courier or pallet delivery service.
Parasols and small items: Usually 2 working days after dispatch by tracked courier.
These are estimates, not guaranteed dates. If we expect a delay, we'll message you as soon as possible with a new delivery date. If we can't deliver within 30 days of your order (or any date we've agreed with you), you may cancel and receive a full refund.
Delivery cost
Delivery is calculated at checkout from your postcode and what you order:
- England & Wales: benches, tables and smaller sets £89; 8 to 10 seat dining sets £159; a parasol on its own £59.
- Small items (such as cushions and the folding coffee table): £9.95 on orders under £99, no charge on £99 or more.
Bulk orders are quoted separately. If you have any questions about delivery to your address, please contact us before ordering.
Access and where we deliver to
- Deliveries are made to the kerbside at your address. We can't carry items upstairs, into rooms, through houses or into back gardens unless we've agreed this with you in writing beforehand.
- Please tell us before ordering about anything that might make access difficult, such as narrow lanes, weight limits, steep or unmade drives, gravel, steps or restricted parking. Pallet deliveries usually come on a large lorry with a tail-lift.
- Someone aged 18 or over must be available to receive and sign for the delivery.
- If we can't safely deliver, or nobody is available, redelivery charges may apply, as explained in our Returns and Refunds policy.
Checking your delivery
Please check your goods on delivery. Any damage must be noted on the delivery paperwork or device and photographed, then reported to us the same day at info@jwsleisure.co.uk or on 07585 007242. Full details are in our Returns and Refunds policy. This doesn't affect your legal rights.
Risk and ownership
The goods are your responsibility from the time they are delivered to you (or to someone you've nominated to receive them). Ownership passes to you once we've received full payment.
Contact us
JWS Leisure, 16a The Office, Ross-On-Wye, HR9 7BD. Email: info@jwsleisure.co.uk. Phone: 07585 007242.